LIVERPOOL SHIRTS CHAOS (PART 2!!)
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The new kit has proved massively popular |
Since we first published our initial story a few days back we have been inundated with complaints from unhappy Liverpool fans.
It seems problems with the official online ordering system is still on-going and the club are not giving information out readily to its paying supporters.
| Your views |
 I pre-ordered the new home shirt in long sleeve with Fowler 9 on the back and a baby home strip for my four month old son.
Having decided to order through the club I was told that to guarantee delivery by 10th August I would have to have my order on before 2nd August, so I placed my order on 26th July.
A week later I noticed on the stores website that, due to demand, the deadline had now changed to 28th July, but I thought nothing of it as I had still placed my order before that deadline.
I waited around for five days on my items which did not arrive so I phoned the clubs order hotline on 14th August.
I was then told my order had not been processed and was in fact cancelled simply because the demaind for the new shirt had been so great.
The woman on the other end of the phone told me I should have been phoned but nobody contacted me to let me know.
I was keen for my money to go to the club, but after this experience it looks likely that I'll just buy the new shirt from a local sports store.
Graham, Inverness
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I am still waiting for my sons kit to arrive and have made several phonecalls only to be placed in a queue, after waiting for two hours i hung up, i am still no closer to finding out where the kit is. Liverpool FCs customer care is none existant.
Jane, Lancashire
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I ordered a kit for me - and my son so we could wear them at Cardiff on Sunday. Still waiting for both kits to arrive. What's going on Liverpool? Kevin, Shropshire
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I ordered a shirt with my name and number 8, all arrived as expected no problems
Kath, London
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I pre-orderd a Fowler shirt, got home and opened it up, but no i have a Gonzalez shirt. Did some one get carried away because he scored on Wednesday? Will they pay my postage costs in returning this product for the correct 1 i ordered. Matt, Watford
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I agree that the commercial side of the club appears to be light years behind others. A grip really needs to be taken with this regard and Rick Parry needs to get it sorted!! It follows on from the Champions League shirts fiasco! The ticketing situation is laughable, despite all the family having fan cards it is even more difficult/almost impossible to obtain tickets!!
Cath, Carmathenshire
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To prevent a 2 hour queue in a very hot shop,it would have been a good idea to pre-print a large number of the most popular shirts in various sizes. As due to demand I am sure they would have sold and reduced the queues and the chaos that I and fellow supporters suffered. Paula, Kinmel Bay
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I ordered 2 home mini kits for my 2 boys. They arrived on the day as promised...I have since had a letter direct from adidas stating there is a problem with the mini kits and asking for them to be returned and replaced - but the replacments will not be available until late September.
John, Bournemouth
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I o rdered an adult gerrard shirt, got that okay, but was billed twice for it, and also ordered a junior and infant kit, to which they have no record of the order but have taken the money for, someone needs to act now.
Kevin, London
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I live in the U.S. and ordered my shirt, Large #9 FOWLER with the patches, matching shorts w/#9 and of course the socks along with a 12month old replica for my son. I order early to be able to receive the scarf,bag, etc. It is now the eve of the Community Sheild and I have not received anything.
When I go to check my order, a window pops up saying that the tracking service will be coming soon. At least get the tracking sevice up so we could have a clue.
Darren, Alabama USA
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